Common questions.
Clear answers about service, estimates, appointments, and payment.
Explore our services, Oʻahu service areas, or estimate options.
Do you service both homes and businesses?
Yes. We service residential air conditioning, commercial air conditioning, and commercial refrigeration systems.
What areas do you serve?
We are based in Kapolei and serve communities across Oʻahu. Call with the service address so the team can confirm availability.
Do you offer emergency service?
Existing customers can call for 24/7 support. If your system is down, call 808.526.8068 for the fastest response.
Can I request service online?
Email sharisa@shobusac.com with your service address, phone number, equipment type, and a short description of the problem. Email links open your email app; review and send the message there. For the fastest response, call 808.526.8068.
Can I request an installation estimate online?
Email sharisa@shobusac.com with your property address, phone number, project details, and preferred timing. You can attach photos before sending. Or call 808.526.8068 to discuss your estimate.
What equipment brands do you work with?
Our team has experience with Mitsubishi Electric, Carrier, Trane, York, Hoshizaki, and other leading equipment brands.
Do you install ductless split systems?
Yes. We service and install residential split and ductless air-conditioning systems.
How do I pay an invoice?
Use the payment instructions included with your invoice. If you need the link resent or have a billing question, call the office at 808.526.8068.
What information helps when I call?
Your name, service address, whether the property is a home or business, the equipment type, and a short description of the problem are a good start.